At First Class we recognize that language ability and communication skills are two sides of a single coin. Both are needed for successful international communication. Our communication skills workshops often include both native English speakers and those for whom English is a second language. They are parallel in content to the ongoing executive training courses attended by every successful manager in Europe and the USA.

Every one of our training projects is fully customized for your needs in pre-training meetings & discussions.

  POSSIBLE FORMATS:

  • One-on-One Coaching

  • One-day Workshops

  • Two-day Workshops

  • 3 - 5 day Seminars

  • Interactive Lectures

  • Keynote Speaking


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    FIRST CLASS PROGRAMS IN.....
    Business Communication
  • Telephoning with Confidence

  • Assertive Communications

  • Negotiation Skills

  • Negotiating across Cultures

  • Effective Business Writing

  • Writing for Results

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  • Business Writing for the Technical Professional

    • Presentation Skills

  • Present With Success

  • Powerful Presentation Skills

  • Persuasive Speaking

  • Advanced Presentation Skills

  • Powerful Presentation Skills for Technical Professionals

  • Team Presentations

  • Public Speaking

  • Webcasts - Speaking on the Web

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    Communicating Internationally

  • International Business Etiquette

  • Company image and Cross-cultural Communications

  • Building Effective Global Working Relationships

  • Enhancing International Team Communication

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    The outlines below provide examples of the sorts of topics that can be covered.

    POWER PRESENTATIONS
    Format:     Workshops
    Length:     One day - One week
    Learn the techniques of organizing, developing, and delivering powerful audience-centered presentations. These programs combine discussion with individual participant presentations. Each participant speaks and is videotaped and receives feedback on his ability to project his personality, create a good message, his body language and rapport with the audience. [ Read More ]

    POWER PRESENTATIONS FOR SALES & TECHNICAL STAFF
    Recognizing that salespeople and individuals in technically oriented professions face special challenges when presenting, First Class offers versions of its Power Presentations Skills course tailored to meet their specific needs. From helping the salesperson read an audience to teaching the technical presenter the "Ten Do's and Don'ts of Technical Presentations," these customized workshops emphasize the differences a presenter must be aware of when selling a product or explaining sophisticated technical concepts.


    NEGOTIATION SKILLS
    Format:     Workshops
    Length:     One day - One week
    Participants learn how to successfully negotiate and understand the negotiation process to enable them to plan and conduct negotiations to benefit their company, themselves, and, in the interest of long-term relationships, those they negotiate with. Techniques to expose the myths and misunderstandings that surround the negotiation process are explored. These two-day workshops use an interactive training approach. Learning is reinforced with planning exercises and group interaction. [ Read More ]

    TECHNICAL SUPPORT ACROSS CULTURES
    Format:     Workshops
    Length:     One day - One week
    How can you maximize your Technical Service Staff's unique role? As those most often in contact with clients throughout the buying cycle, technical service engineers are in a unique position to strengthen your relationship with clients. How can they best deal with the frictions and challenges that come with the task of keeping clients from different cultures happy from installation through to post-sales? Learn how to build and maintain better links with your clients and build the business at the same time. [ Read More ]

    EXHIBITION BOOTHMANSHIP
    Format:     Workshops
    Length:     One or two days
    CeBIT, CTIA, Cable & Satellite, Supercomm - how many trade shows will your company take part in this year? And how important is it that your people present the company well, talk to the right people and, above all, get those leads which will bring you the business. In a First Class workshop, your people will learn to sell themselves and your company at international exhibitions in English. In a one-day workshop customized to your needs, we can train your people to simply get more hot leads.
    [ Read More ]


    BUSINESS ETIQUETTE & YOUR IMAGE
     Format:     Workshops
    Length:     1 - 3 days
    As today's global marketplace becomes increasingly more competitive, personal skills can make all the difference. You aim to conduct your business with self-confidence and poise. This workshop teaches and exercises the conventions of acceptable international business etiquette. The material taught in this workshop in continually updated as manners and protocol change, and there is full treatment of social customs you need to know about in different cultures.[Read More ]


     BETTER BUSINESS WRITING
    Format:     Workshops
    Length:     1 - 3 days
    Writing effectively is a critical business skill. Your ability or inability to communicate in writing conveys an image of both you and your company. These workshops are for all professionals and managers who want to improve their business writing skills. Each one-day program involves exercises to help sharpen language skills and style. Participants provide samples of their work throughout the program for individual analysis. [ Read More ]