Our
customers demand excellence. At First Class we believe that our
relationships with our clients is the vital link to our success.
Our Client List says it all.
How
First Class created competitive advantage in Sales Presentations
The team of regional Sales managers at a networking infrastructure
vendor in the Tel Aviv area, are responsible for providing the link
between company and distributors throughout the world. This international
Sales team is made up of people from six different nationalities
who have diverse backgrounds and talents. The messages they delivered
to distributors and VARs audiences needed to be more marketing oriented
while still being tailored to individual cultures. That's why First
Class was asked to develop a two-day Presentation Skills Across
Cultures workshop to help them present professionally, enthusiastically
and persuasively in English.
How
First Class helped increase the number of leads at CeBIt
The Marcoms Manager at this Network Management System company
knew that the booth staff from the Marketing and Sales team were
not getting the full potential out of the international Trade
Shows they exhibited at. They were not attracting enough trade
show visitors to their booth, and were not actively selecting
those visitors who were potential customers. We developed a one-day
workshop in which we analyzed the company's marketing objectives
and exercised the handling of booth visitors to make sure that
the number of good leads would rise. The results were seen in
the very next Trade Show.
How
Technical Support became the most important department in the organization
The
day-to-day contact as part of the ongoing client-vendor relationship
in this internet security company is largely in the hands of the
technical service department. We were asked to help them provide
a better service to their clients in over 40 countries around the
world. This workshop, given at three different levels, stressed
the importance of cross-cultural differences in communication, company
image, and negotiating solutions.
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It was very helpful to analyze
our team's different customer handling styles. The case
studies are clearly taken from authentic Israeli high-tech
situations, so we could relate to them immediately.
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(Technical
Support Manager)
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Senior
Management become better Negotiators
For middle and senior management in the aviation sector, this series
of workshops was given by an experienced lawyer in the commercial
sector. Despite being very well experienced, the participants enjoyed
learning how to vary their style in different cultural settings.
Participants came from a number of different departments in the
company including Purchasing, Marketing, and IT.
Team
workers in a virtual project team communicate better
First Class was called in to work on the day-to-day communication
of members of a virtual project team located in Israel, two sites
in the U.S. and Malaysia. In a program that combined taped role-plays,
training films and mini-lectures, participants had the chance to
work on finding solutions to the problems of communicating well
across cultures despite rarely meeting face-to-face.
Terrific
Telephone Talk in Telecoms
For a leading international group in telecommunications. We completed
an in-company audit to see how the phone was used as part of client
contact across this company, which has clients in over 30 different
countries, we designed a series of workshops on the use of the phone
in business, covering standard formulas, phone etiquette,& handling
difficult calls.
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